Jim and John will be co-leaders for a work group. Their group will consist of six other members of their Customer Service department.

Jim and John will be co-leaders for a work group. Their group will consist of six other members of their Customer Service department. Because Jim and John are Indiana Tech students and have successfully completed the Group Dynamics class, they know that group norms are a necessary ingredient of a well-functioning group. Jim would like to have the group discuss and write down a list of group norms during the first group meeting. Jim believes that putting the norms in writing will make them concrete and visible to group members, thus making it more likely that members will follow the group norms. John disagrees. He feels that writing down a list of group rules will make the members feel as if they are being treated like children. This, he reasons, may lead to group members acting out and would have an overall negative effect on the functioning of the group. With whom do you most agree? Why? Provide support for your answer.







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