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Students are required to individually complete a review of the project management practices used on a particular project case study. Students are required to critically analyse the approach taken to manage the case study project across the ten areas of the project management body of knowledge. Poor and good practices need to be identified and commented on the review report. As a guide, the case study review should be approximately.
Case Study 1: Lecture Capture Upgrade Project
This case study is about lecture capture upgrade project in an Australian University. This project commenced in 2017 with the objective to upgrade lecture capture facilities in all lecture rooms across the 5 campuses, which included approximately 160 classrooms. The project staff required direct physical access to the lecture capture device in each classroom to complete the upgrade.
Once upgraded, the old solution would no longer work. To ensure consistent user experience and for ease of change management, all 150 devices had to be updated within a small window of time. However, the only time this upgrade could take place is when none of the lecture rooms were not being used. The project team utilised the room booking system and class timetables to identify a suitable time to conduct the upgrade, with 4 consecutive days incorporating a weekend and an exam period selected.
During the implementation, the project encountered several issues including:
Some of the lecture rooms could not be unlocked
Campus security officers were not universally informed about the upgrade activities occurring on the weekend
Some devices were not responding to the upgrade code
Despite showing no scheduled activity in some lecture rooms, some of the rooms were in fact being used when the project staff arrived
Visiting each room and navigating took much longer than anticipated due to incorrect device / room location detail.
Overall, the upgrade activity was unable to be completed in the 4 days allocated and the project staff had to re-visit some of the classrooms on the following weekend. A small number of lecture recordings were also affected, and further manual intervention was required to attempt to salvage the recordings
1. What has contributed to the issues?
2. What action could have prevented/mitigated the issues?
3. Which aspects of project management topics/themes are these actions related to?
4. As project manager, what do you foresee the risks of this project?
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